When carrying out a Job, the Transport Supplier shall comply with the Service Levels detailed in this Schedule. This Schedule also contains:

• the process to be followed in case of breakdown of a Vehicle during a Job (see paragraph 1);

• the process to be followed to change or rearrange a Job (see paragraph 2);

• cancellation of a Job by User and the Transport Supplier and the Cancellation Fees payable (see paragraph 3);

• any additional fees payable by the User (see paragraph 7);

• resolution of any dispute relating to payment of fees (see paragraph 8);

• Transport Supplier and User

1.                 Breakdown

• In case of breakdown, the Transport Supplier shall contact the User or Movex by telephone or email movex-admin@coxautoinc.com as soon as possible (and without any delay):

• with details of the Vehicle’s location; and
• take instructions as to where the Vehicle should be

Plate Job

• Where breakdown occurs on a Plate Job, the Job Price and the Recovery Fees shall be payable by the User, irrespective of the location to which the Vehicle is

• In case the User cannot be contacted, the Transport Supplier shall contact Movex immediately:

• with details of the Vehicle’s location; and
• take instructions for where the Vehicle should be recovered as provided in the table below:

• Charges for road-side repair and the Recovery Fees; or out of hours recovery to a secure location shall remain payable by the The Transport Supplier shall obtain valid receipts of repair or Recovery Fees and send to Movex.

2.                 Job change – User

• If the User wishes to change the Job after being made active on the Website, the User shall contact Movex at movex-admin@coxautoinc.com or call 0208 551 1060 as soon as possible.

• Movex shall use reasonable endeavours to contact the Transport Supplier to accommodate any

• The Job Price may or may not be payable as provided in the table below:

3.                 Cancellation and Cancellation Fees

Cancellation by the User

• If the User wishes to cancel the Job, the User shall contact Movex at movex-admin@coxautoinc.com or call 0208 551 1060 as soon as possible.

• If:
  • the User cancels the Job; or
  • a change request cannot be fulfilled in accordance with the table above, the User shall be required to pay the Cancellation Fees as provided in the table below:

Cancellation Fees

Cancellation by the Transport Supplier

• If the Transport Supplier wishes to cancel the Job, the Transport Supplier shall contact Movex by phone on 0208 551 1060 or email at movex-admin@coxautoinc.com

before mid-day on the business day prior to the agreed collection day stated in the Contract of Supply and in any case as soon as possible.

• If:

• The Transport Supplier shall contact Movex by phone or email movex-admin@coxauto.co.uk with the details of The Transport Supplier shall make such contact whilst at the collection site so that Movex can contact the User to confirm cancellation (or procure another Job if applicable).
• The Cancellation Fees and administration fees shall become payable by the Transport Supplier as described in the table below:

Cancellation Fees and administration fees

• Additional fees

• The User shall pay the Recovery Fees and the Waiting Fees if

• Whilst onsite for collection of the Vehicle, the Transport Supplier shall contact Movex by phone on 0208 551 1060 or email movex-admin@coxautoinc.com with details of the time from when the Waiting Fees applies and the applicable Waiting Fees.

• The Waiting Fees shall be calculated only after and from the time the Transport Supplier contacts Movex by email or
• The Waiting Fees shall be calculated 30 minutes after the Transport Supplier’s arrival at the collection location.
• Any Waiting Fees for the Waiting Time shall become payable by the User only when approved by

3.8                Payment disputes

3.8.1              Any dispute relating to payment of the Cancellation Fees, Recovery Fees, Waiting Fees or any additional fees must be raised with Movex immediately and no later than 3 (three) Business Days after delivery. Movex shall then liaise with the User and the Transport Supplier, who shall work together in good faith to resolve a payment dispute. If a dispute is not resolved within 21 days of being raised with Movex , Movex shall not be responsible for providing any further support.

• Movex shall be under no obligation to provide any help or support if a dispute or issue has not been made known to Movex within one month of the Job being completed or cancelled.

• If the User or the Transport Supplier (as the case may be) does not respond to a request for payment of the Cancellation Fees, Recovery Fees, Waiting Fees or any additional fees within 3 Business Days of the request for payment, the User or the Transport Supplier shall be deemed to have accepted such Cancellation Fees, Recovery Fees, Waiting Fees or additional fees (as the case may be).

• Any discussions regarding Job Price, Cancellation Fees, Recovery Fees, or Waiting Fees or any additional fees made/agreed directly between the User and the Transport Supplier is not permitted and shall not be supported by

TRANSPORT SUPPLIER AND USER DUTIES

POC

1. A proof of collection form (POC) shall be completed by the User and the Transport Supplier on the App and signed and dated upon collection of the Vehicle, confirming:

1. the condition of the Vehicle;
2. the mileage stated on the odometer;
3. any documents relating to the Vehicle provided to the Transport Supplier; and
4. any accessories relating to the Vehicle provided to the Transport

POD

2. A proof of delivery form (POD) shall be completed by the User and the Transport Supplier and signed and dated upon delivery of the Vehicle, confirming:

1. the condition of the Vehicle;
2. the mileage stated on the odometer;
3. any documents relating to the Vehicle delivered to the recipient; and
4. any accessories relating to the Vehicle delivered to the

3. The POC and POD must be signed by the recipient and submitted by the Transport Supplier to Movex via the Failure to do so may result in payments being withheld.

4. The Transport Supplier shall attempt to call the User approximately two hours prior to the time of collection or delivery to confirm the expected collection or delivery

5. The Transport Supplier shall attempt to call the recipient of the Vehicle approximately two hours prior to the time of delivery to confirm the expected delivery

6. In case of the Plate Job, the odometer reading on collection and delivery of the Vehicle (as submitted in accordance with paragraphs 1b and 2b above) shall not exceed an amount equal to the expected mileage of the Job (as detailed on the Platform) plus 50 miles.

7. In case of the Transporter Job, the odometer reading on collection and delivery of the vehicle (as submitted in accordance with paragraphs 1b and 2b above) shall not exceed 2 miles.

8. Any delay in the delivery time exceeding 60 minutes shall be notified to Movex immediately.

9. The Transport Supplier’s drivers and other representatives shall dress “smart” or “smart casual” and behave in professional manner when carrying out the

10.     Damage to the Vehicle

Transport Supplier duties

• At the time of collecting the Vehicle, the Transport Supplier shall check the Vehicle for any apparent damage and record it in the

• If at the time of collection, any damage is missed or otherwise not identified by the Transport Supplier and not recorded in the POC and such damage is (i) identified and raised at the delivery location; or (ii) such damage is identified or raised within 3 (Business Days) of the Delivery Date, the Transport Supplier shall be liable for the cost of repair of such

User duties

• At the time of delivery of a Vehicle, the User shall check the Vehicle for any apparent damage and ensure it is recorded on the

• If at the time of delivery or within 3 Business Days of the Delivery Date, any damage is not identified by the User and not recorded on the POD, the User shall be deemed to have accepted delivery of the Vehicle without any objection.